Refunds are an area every author should understand before making a
payment.
Publishing projects are different from buying an ordinary product
because work often begins immediately.
A writer may start developing a manuscript. An editor may begin
reviewing chapters. A designer may start working on the cover. Formatting may begin.
Publishing files may be prepared.
The further a project progresses, the more work has already been
completed.
Hancock Book Publisher's terms address payments, cancellations,
revisions, and refund requests.
Anyone considering a package should read the current terms rather
than making assumptions about what is or is not refundable.
It is also worth asking questions before paying.
If you are unsure, ask what happens if you cancel before the project
begins. Ask what happens after editing starts. Ask what happens after design approval or
publication.
And if something important was promised during a sales conversation,
make sure you understand whether that promise is reflected in the written agreement.
A clear agreement at the beginning prevents many disagreements later.